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  • Fraud Alert: TalkTalk Reveals Non-Sensitive Customer Data Information Stolen

    Fraudsters have targeted ISP TalkTalk customers, using the data stolen from its computer systems.

    TalkTalk cautioned its customers against scammers posing as its technical support to trick users into giving them their banking credentials.


    A TalkTalk spokesman said there was an increase in malevolent scammers going after their customers. In some cases, customers let TalkTalk know the criminals were actually citing their account numbers along with phone numbers.

    Upon receiving the complaints, the company launched an investigation that showed its internal systems had indeed been breached.

    The spokesman said the company is now aware that some non-sensitive and limited information has been obtained about several of its customers that violate its security procedures. The spokesman said a number of customers were contacted by the criminals, which has prompted the company to help those folks.

    TalkTalk wonít mention how they got access, but it appears a third-party that has access to the network could be, in fact, how the attacks got into the internal systems. TalkTalk said itís started the legal process and is working in conjunction with the ICO, U.K.ís privacy watchdog.

    There is some suspicion that the information originated from a TalkTalk-used call center in India.


    The TalkTalk spokesman said customersí bank details and other sensitive details were not affected, and serious steps have been taken to address the situation.

    TalkTalk said the details comprised included names, phone numbers, home addresses and company account numbers. Birthdates, credit card and bank details were encrypted.

    The company said scammers are using the data they attained to trick its customers into believing itís a genuine TalkTalk representative and asking them to reveal sensitive information like their banking details. One TalkTalk customer was a victim when the scammers posed as the anti-fraud team for the company.

    The man reported the hackers told him someone was trying to access his Internet account using his router. In order to get his trust, the caller dictated the customerís name and various account details associated with TalkTalk. The man was taken through the typical IT support phone scam routine. This involved him installing a remote access software that increased alarms for threats not even there. He was asked to click on the website of his bank and send them his one-time passcode heíd gotten on the cell phone. They stole £2,815 from him.
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