FraudNews
06-18-2014, 04:00 PM
Preventing Fraud in the Call Center with Phone Printing and Voice Biometrics (http://news.google.com/news/url?sa=t&fd=R&ct2=en_za&usg=AFQjCNEvO4CfnDQ2Yf0KoT8Jq63ZpYphzw&clid=c3a7d30bb8a4878e06b80cf16b898331&ei=krehU9g2iMaBB4zjgNAB&url=http://www.forbes.com/sites/gartnergroup/2014/06/18/preventing-fraud-in-the-call-center-with-phone-printing-and-voice-biometrics/)
Forbes
The fraudster called the credit card company with a simple request; he was traveling out of the country and wanted fraud controls lifted on his account for 30 days. The call center agent obliged, opening the account to pending theft. Why? Because the ...
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[url=http://news.google.com/news/url?sa=t&fd=R&ct2=en_za&usg=AFQjCNEvO4CfnDQ2Yf0KoT8Jq63ZpYphzw&clid=c3a7d30bb8a4878e06b80cf16b898331&ei=krehU9g2iMaBB4zjgNAB&url=http://www.forbes.com/sites/gartnergroup/2014/06/18/preventing-fraud-in-the-call-center-with-phone-printing-and-voice-biometrics/]More... (http://news.google.co.za/news/more?ncl=dpeeKyA1ESClqwM&authuser=0&ned=en_za)
Forbes
The fraudster called the credit card company with a simple request; he was traveling out of the country and wanted fraud controls lifted on his account for 30 days. The call center agent obliged, opening the account to pending theft. Why? Because the ...
[/URL]
[url=http://news.google.com/news/url?sa=t&fd=R&ct2=en_za&usg=AFQjCNEvO4CfnDQ2Yf0KoT8Jq63ZpYphzw&clid=c3a7d30bb8a4878e06b80cf16b898331&ei=krehU9g2iMaBB4zjgNAB&url=http://www.forbes.com/sites/gartnergroup/2014/06/18/preventing-fraud-in-the-call-center-with-phone-printing-and-voice-biometrics/]More... (http://news.google.co.za/news/more?ncl=dpeeKyA1ESClqwM&authuser=0&ned=en_za)